Asking impactful questions, actively listening, acting on what we hear and learning from feedback is key to building long-lasting relationships and delivering high-quality services. We need to live our values and behaviours.
Opportunities in uncertain times
In spite of economic uncertainties, we see many opportunities, as our clients need to continue to transform driven by technological advancements and digitisation, sustainability trends and climate change, but also new laws and regulations. Here we need to expand our capabilities to grasp the growth opportunities and remain relevant.
We invest in the attraction and education of new colleagues with a technical background and ESG knowledge. We also continuously upskill our colleagues on the latest developments such as ESG reporting and artificial intelligence (AI).
Relevant client feedback
Our client listening programme drives meaningful feedback interactions with clients at key moments in their journey. These interactions help us understand whether we have helped with building trust and realising sustained outcomes, and what more we can learn from each other.
How we helped Roompot with the acquisition of Landal
In April 2023, Roompot received the green light from the Dutch Authority for Consumers and Markets (ACM) to acquire Landal GreenParks. For Sebastiaan van der Welle, senior director of finance at Roompot, the challenge now lies in 'integrating two different DNA strands in one organisation'. The story of a major acquisition and the extensive supporting role of PwC in all phases of the process.
Client focused
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Annual report 2022/2023
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