High quality as a foundation for trust

Trust has never been as important as it is in today’s society. Trust is the link that connects our organisation, our people, our clients and their stakeholders, and the wider world.

PwC has built stronger relationships with clients, employees and their communities by being accountable and transparent. Yet we also see trust being eroded every day by forces such as the online spread of misinformation, unethical business practices and high-profile instances of data loss or misuse.

PwC believes that high-quality service delivery starts with compliance with applicable laws and regulations. This is an important basis for building trust that also shows our clients and stakeholders that we are trustworthy. The Engagement Quality Reviews and Engagement Compliance Reviews (ECR) are a relevant assessment for compliance with laws and regulations.

Another primary pillar of PwC’s high-quality service delivery is the technical training courses that our people follow. This year we have spent an average of 110 hours on training per FTE.

95%

Compliance internal reviews

589,464

Number of training hours total

110

Average training hours per FTE

Investments in quality

We continue to invest in high-quality service delivery, for instance by further expanding our worldwide Business Operating Systems over the past year. Modules for the acceptance of clients and for knowing your client (KYC) were implemented, improving the process and management of risks.