About March 2019

Fully customer-focussed

Being fully customer-focussed is possible in four steps. This is proven by the story with Unit4 in this edition of About. Let yourself be further inspired by Itho Daalderop, Tilburg Institute for Family Business, FOODLOGICA and trend watcher Steven Van Belleghem. And read about PwC's SDG Dome, Global Consumer Insights Survey and CEO Survey.

About
March
2019

Read our stories

Sustainable food transportation Find out more

Fully customer-focussed in four steps Find out more

Tilburg Institute for Family Business Find out more

Successful digital transformation in the construction and building services sector Find out more

Francesca Miazzo – FOODLOGICA

Sustainable food transportation

FOODLOGICA uses solar-powered e-bikes to transport food for local sustainable food producers, restaurants, caterers and food box companies. “We want to clean the last mile of the food system.”

Victor ter Beke – Unit 4

Fully customer-focussed in four steps

Unit4 decided to convert its domestic businesses portfolio into transparent “bundles” in line with the needs of specific customer segments. "Focusing on the customer’s needs has ensured that our departments also work together even more effectively and efficiently.”

Leadership and new technologies crucial for realising SDGs

Organisations in the Netherlands are struggling to make their contribution to the sustainable development goals (SDGs) of the United Nations concrete and to include it in their strategy. Commitment from the top and new technologies can contribute to the realisation of the SDGs.

More about SDGs

Global Consumer Insights Survey 2019

In addition to the traditional return on investment (ROI), a new customer metrics is now relevant to determine the success of a company: return on experience (ROX), according to the tenth edition of PwC's Global Consumer Insights Survey (GCIS) of 21,000 online consumers in 27 countries.

More about our Global Consumer Insights Survey 2019

PwC's 22nd CEO Survey

Dutch CEOs are optimistic about economic growth, but they are also concerned. Not only about developments that affect their market, but also about the economic, political and social environment in which they operate.

More about our 22nd CEO Survey