Basis for organisational transformation
Operational excellence is a structured tactic that aligns the management of people, processes and resources with key metrics and strategic objectives. This allows you to equip your employees with the tools and information they need to deliver desired experiences while creating an innovative culture that allows them to find new and more meaningful ways to meet the needs of your customers. Operational excellence is the foundation for your organisational transformation. Unlock your full business value by understanding what your clients want and increase your internal efficiency to meet those expectations.
Integrated approach
Operational excellence stems from an integrated approach to leadership, workforce mobilisation and innovation.
Leadership on the front line
The biggest challenge to achieving operational excellence is ensuring teams at all levels recognise and understand why your organisation needs to improve. By empowering frontline teams, employees understand how their role impacts value, enabling them to provide a more reliable and responsive service.
Workforce mobilisation
New technologies and innovative methods continue to impact all industries as customer expectations are based on increasingly flexible experiences. As an organisation, you need to develop digital initiatives to provide simpler and more attractive solutions. To fully realise operational excellence, an organisation must embrace data analytics, mobile strategy and digital transformation.
Stimulating innovation
Now that digitisation is becoming the norm, you as an organisation must develop a digital approach to your activities. Look for breakthrough ways to solve problems and improve efficiency to achieve operational excellence. This does not mean that as an organisation you should implement digital for the sake of digital. Sometimes it is enough to supplement existing traditional tools with innovative thinking to solve problems.
Operational excellence is about making sure you have the systems and tools and information available so your employees can respond quickly to the issues that matter. With a successful strategy – that aligns people, processes and assets – you continuously strive to eliminate waste and help your organisation keep costs and rates as low and competitive as possible, with less process downtime and more reliable, responsive performance. Points of attention are:
- identifying visions and assessing goals
- prioritising identified problems
- defining improvement initiatives and implementation steps
- designing the project plan to realise the change
- training employees to achieve the goals of the change initiative and sustain the change
- applying monitoring mechanisms to support the implemented changes.
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