Workforce Identity Access Management

Digital Identity is one of the key enablers for digital collaboration

To stay relevant as a business, our clients are accelerating their digital transformation and are further integrating their business processes throughout their partner ecosystem. Paired with an increasing mobile and remote employee base, this leads our clients to open up their digital enterprise to collaborate with a broader workforce to include contractors, supply chain and business process outsourcing partners. Amidst rising regulatory pressure across industries and outsider threats, businesses need to find ways to do so in a responsible way.

Digital Identity is one of the key enablers for digital collaboration across this diverse, volatile and mobile workforce. Through implementation of technology, Workforce Identity allows businesses to provide access to their digital assets in a user friendly and cost effective way that is also secure and compliant.

With effective and secure management of Workforce identities, organizations can not only safeguard against potential cybersecurity threats, but also streamline their compliance processes. The escalation in legal and regulatory requirements calls for a proactive stance on identity management, ensuring that as laws and regulations evolve, the organization's security measures and compliance postures are always one step ahead.

This serves the interest of a broad group of stakeholders, from shareholders to employees and customers. By protecting their data and keeping them safe from digital harm, Workforce Identity is at the heart of our purpose: building (digital) trust in society.

Importance of workforce identity for today's business

(Improve) user experience and time to service
Enable collaboration
Reduce time to service
(Increase) cost efficiency
(Reduce) Risk exposure (to IP theft, reputational, fraud, business continuity)
Regulatory compliance

How can we help?

PwC has over 20 years of IAM implementation experience across the globe and support our clients from strategy towards execution (including technology implementation and managed services).

Do you know where you stand on your Identity and Access Management?
At PwC, we understand the critical role of Identity and Access Management (IAM) in fortifying your organization's cybersecurity. Our Identity Assess & Design service is designed to elevate IAM from a mere concept to a robust capability integral to your strategy, organization, processes, IT infrastructure, and personnel.

Our approach begins with the development of a comprehensive IAM vision, garnering the support of key stakeholders within your company. Recognizing that each organization has unique requirements, we customize our standardized methodology to address your specific challenges, taking into account organizational structure, people, processes, and technology. Depending on your challenge we can, for example, focus on a deep-dive in the implementation of yourIAM solution, the design of an IAM strategy, or evaluate how you can rationalize your IAM portfolio.

Together with stakeholders like business operations, IT, security and IAM specialists we assess your current IAM capability, define a ‘desired state’, and identify improvement areas (gaps).

Create a plan
When the current and desired state are defined, we guide you in identifying the necessary steps to transition from your current operations to an optimal IAM state. We will focus on translating the identified gaps into a practical plan for implementation taking into account your business objectives, (external) project dependencies and PwC best practices and project experiences. The plan can include elements like IAM governance, processes, architecture and integrations, and change management.

Acceleration of our services
To enhance and expedite our services, we offer a suite of tools designed to evaluate and advance your IAM capability and solutions, like Business case templates & examples, (automated) IAM Maturity assessment, IAM Product Selection guidance, IAM Reference Architectures, WIAM Process blueprints, and Market comparisons.

Every internal and external person that requires access to the organization’s applications, data, or even information will use WIAM processes and technologies to provide an effective, user friendly and secure interaction. In addition, there are non-human related interactions as well, like applications or machines that require access to various resources. To build a successful Workforce IAM (WIAM) capability, we believe that a holistic and transformative approach is essential. Within our Workforce Identity projects we therefore always align with key Workforce IAM stakeholders like Finance, Procurement, Legal, Risk, Cyber security, HR, and IT. We work with a proven model of three perspectives for best results. We call this Business eXperience and Technology (BXT). We use BXT to solve important, complex problems through a collaborative way of working. BXT ensures alignment and helps us to keep focus on an engaging solution for the end-users, while managing risk and costs

Our Business perspective
Our IAM business consultants make sure that the outcomes of the program are well aligned without the client's strategy and that the various stakeholders experience the benefits of change to secure lasting adoption.
Our eXperience perspective
We always add context to the product and services we develop. For us we see end-users as true heroes. Therefore we set out to understand their needs and design for them. We enable users in mastering powerful solutions by engaging them in beautiful products that are integrated, intuitive and relevant.
Our Technology perspective
We have deep IAM technology expertise in various technologies. This enables us to step-in quickly and start delivering desired outcomes. Depending on your situation, we add PwC’s digital accelerators to fasten and/or improve the delivery and the quality of the overall IAM implementation.

We believe that doing Digital Identity right is not just about running a project or program. But rather to establish a capability that you continuously evolve to align with your changing business needs. As part of our managed services offering for Workforce Identity, we are proud to have taken responsibility for the ongoing transformation, operations and support for many clients to date. Enabled through our technology alliances and PwC developed digital assets, we take it upon ourselves to be your digital business partner and through our managed services commit to achieve better outcomes for your business.

Have a peace of mind, check our managed services where we commit to sustained outcomes and continuous improvement.

Customer Identity & Access Management (CIAM) enables organisations to securely capture and manage all sources and forms of customer identity and profile data across all channels and products in a secure and compliant way. CIAM enables a consistent view of all types of external identities and increases customer engagement and loyalty while maintaining security and ensuring privacy compliance.

‘Privileged access’ is a term used to designate special access or abilities above and beyond that of a standard user. Privileged Access Management (PAM) allows organisations to secure their infrastructure and applications, run business efficiently and maintain the confidentiality of sensitive data and critical infrastructure by managing privileged access for people (system administrators and others) and machines (systems or applications). As such, PAM helps protect companies against cyberthreats by monitoring, detecting and preventing unauthorised privileged access to critical resources.

Most organisations are moving towards the cloud for better scalability, improved data security, faster production and to lower operational cost. However, due to the dynamic nature of identities and account permissions in the cloud, their governance, control and management of business access to critical data prove to be cumbersome processes often hindering progress.