Community of solvers: human-led, tech-powered

‘I believe that human-led, tech-powered is a way of life and an approach of current society. In today’s world, everything is linked to technology. Human-led, tech-powered means leveraging the technology capabilities with what makes us human: diversity, care, empathy and understanding. When we combine the best of both worlds, we achieve great success.
 

One of the most significant limitations of technology are empathy and understanding of what drives human decision making. At the same time, we understand that technology gives us the capabilities of managing data and running complex calculations. By analysing data from a human perspective as well as a technology perspective, we are able to give advice on important decisions.
 

In our approach, we put our clients and society at the centre of our focus. Because we strongly believe that helping our clients to achieve their best will inevitably reflect to our society. I am very proud to be a part of this community of solvers, because I strongly believe that supporting our clients will bring great outcomes.’

‘My focus is helping our clients in times of business deals. At times like that, the process is very demanding and a lot comes their way. By supporting our clients in the process and the systems and readying the way of working for post-deal, I try to make the difference. 
 

I also like to take my clients along through the whole process and inspire and motivate them in the digital transformation they are undergoing, especially the transformation of systems, processes and reporting structures in the long term. 
 

Recently, we are increasingly working with digital deliverables. By using these more often with clients, we create more long lasting and steady solutions that benefit our clients.’

‘I look at human-led, tech-powered as the way to help our clients with issues about the application of technology. New technology raises new issues: what does it mean for my organisation? What are the opportunities, and the risks? Which regulations apply? What applications can we already do today?
 

In my daily practice, I notice that some clients aren’t quite ready for large-scale adaption of the technologies I focus on. That’s when I take them along step by step: I share knowledge and analyse how it can influence the business of the client, I organise (international) client sessions and let them experience how the technology works.
 

Our clients want to stay relevant, for their future clients, but also for their future employees. So they have no choice but to discover new technologies and to invest in them. When we make use of the power of our international network and bring together the different expertises, we can make an impact as a worldwide organisation. Not just with our clients, but also in the whole of society.’

‘What I like about our human-led, tech-powered approach is that we use technology for the empowerment or enablement of a solution that meets an identified business or societal need. Rather than building technology tools for the sake of building.
 

We have extensive conversations with our clients to find out what they struggle with and to see how technology can change their way of working.  Instead of just keeping the same process and layering tech on top of it.
 

In the (near) future, I imagine that we take technology a step further to design and create systemic societal change - for example supply chains that automatically taking into consideration the lowest emissions, proactively being able to identify vulnerable societies and resources, and bringing trustworthy data to the forefront of business and consumer decision making.’

‘Solving important problems often requires you to deal with situations you have not encountered before. Humans have the creativity to do that. Now that the supply of technology no longer limits the art of the possible, the question is what we want and allow organisations to do with technology. Technology is unbeatable in bringing us from A to B, but humans determine if B is where we want and need to be.
 

I’m most proud when AI technology is used ‘for Good’. Within the domain of ESG we are currently facing a number of unprecedented important problems. Applying the superpowers of AI technology to address challenges like the energy transition, cleaning the plastic soup, or curing mental health issues of young children; that’s what makes me proud.’

Also read: "The influence of AI on photojournalism"

'We are at the dawn of a technological revolution, driven by artificial intelligence. Tasks we thought could only be performed by humans, will increasingly be done by the computer. But the success of technology depends on the right application.  And the latter continues to depend on human ingenuity and understanding. So human-led, tech-powered. To ensure you remain relevant as a company, it is important that you embrace technology. Knowledge is being shared more easily and becoming more accessible. That offers possibilities for providing automated customization and reacting quickly to unexpected developments.
 

In my eyes, technology can also create connection. I also see that within my own team. As soon as new applications become available, numerous initiatives arise to experiment with them. Our people come together and share their experiences. That is the only way we can ensure we stay relevant and make impact with innovative services.'